A major area most clients neglect to research and review when choosing a shopping cart software solution is, how easy is it to actually enter a phone order? Immensa Cart has been put the through the paces over the years across numerous phone ordering call centers and has been refined to ensure speed, accuracy and validation is in place to avoid common user errors when entering orders and is laid out in a way that just makes sense for the customer service representative.
Average order time with a phone customer on the Immensa Cart system is between 2-3 minutes! This is incredibly efficient, resulting in reduced on hold times and increasing customer morale when ordering over the phone. This also reduces the number of customer service representatives you actually need on staff when using the Immensa Cart platform. Changing how you handle phone orders is one of the simplest and most dramatic changes you can make for your business. Start reducing overhead today and make the change to a phone and mail order centric system. Schedule a demo today and see for yourself.